"Eric and Cher,
Thank you, John and Joan are up there this weekend and they tell me the place looks great. I also would like to thank you for being there for us. It is so nice to have someone there that you know will do quality work.
The check is in the mail (really ) and you should have it early next week.
Thanks again, Bill"
"Lupe & I would like to express to you and your crew how wonderful we feel about the job you did.
We enjoyed working with you, and yes it was a challenging project. You met every promise and the work was done so professionally and we look forward to many years of enjoyment for us and our families.
We will certainly call upon you again for work in the future, and will recommend you to anyone who asks.
It's really a joy to work with a hard working, dedicated and honest team.
I'll give you a call the next time we're heading to town to exchange the key/garage opener. Putting the check in the mail for the final payment.
Thank you again and best to you and Cher.
Steve & Lupe"
"That is quite possibly one of the most beautiful decks I have ever seen!!!!!!!
"I wanted to express my deep gratitude to everyone that did a great job on this project.
With your expertise, we were able to transform empty and wasted garage space into two additional and very nice, detailed bedrooms; plus the conversion of that one awkward, large bathroom into two very beautiful new bathrooms. The quality of workmanship shows throughout and we are very pleased. Everyone that has seen the remodel has been impressed by the result.
Sean was a real pleasure to work with and was very accommodating to any requests and/or changes we made. His expertise and input at many decision points along the way was valuable and very much appreciated. I felt like we were "partners" in the project and not just customer/contractor. Sean made the project move along seamlessly, and the outcome is stunning.
We requested that the project be completed by Thanksgiving, and despite the usual delays that occur with any construction project (perhaps more so in Idyllwild), Sean and his team had the remodel completed by the date we requested. Both my wife and I appreciate the complete job on cleanup that they did as well.
We, of course, will be calling upon you again when the need arises for our next project. I have a few in mind already. For a while though, we are going to relax and enjoy our new remodel.
Thanks again and have a great Holiday Season
Richard and Susan R."
Here's one from an old employee from 30 years ago:
"....I want you to know that you had an impact on my life. A very positive impact. You took me on as a laborer/helper and I told you that I wanted to learn the carpentry/construction trade...you became my mentor.
I was super fortunate to have a Master Carpenter like you, and all around good guy, mentor me and teach me the trade. I went on to also become a Master Carpenter/General Contractor...then later took a job with the City of LA as a Carpenter in 1988. Since then I moved up the ranks and have been a Superintendent with the City for the past 6 years. I owe much of my success to the things I learned from you...Thank you so much!!!
Over the years I've had the opportunity, and privilege, to mentor up a number of young men in the trades. One of my 25 year old star employees was thanking me this morning for mentoring him, which is what made me start to reflect on the past and think of you...
Your website, family, and business look awesome! Good for you and Cher for the successful life you've built with your kids.
Please give my regards to Cher, and thanks again for everything,
"So nice for me that you were able to do all my work over the years and to know that it would be done right. You worked on this and my last house, replacing windows, fixing a garage the snow had flattened, painting inside and out, cabinets, built a carport, masonry walls and walks, a screen porch. I have greatly appreciated your professionalism, expertise and how well planned out each and every job that you did was. If I ever decide to build a house in Idyllwild, you and Sean would be the only ones I'd call.
"Eric Townsend Construction has been helping us out with a few jobs at our new home in Idyllwild since September. From repairing and improving exterior woodwork and structural wood to concrete foundations and buttresses at block walls so far.
We have a lot of work ahead of us but thus far, Iâ€™ve found Eric and his crews to be very responsible and very professional. Quality of work, honesty, accuracy.
Initially, we were concerned that it might be very difficult to find a solid contractor within the Idyllwild area. No worries now.
Eric Townsend takes care of business and does a quality job. Heâ€™s earned our confidence.
Steve and Lorraine Evans"
"My wife and I have worked with Eric Townsend on three projects at our home in Idyllwild. In 2006, Eric and his crew upgraded and enlarged our upstairs bathroom. The result was a beautiful, functional addition to our home. He and his sub-contractors did an outstanding job and we were and continue to be very satisfied with our (still) new bathroom.
Recently, we contacted him about replacing our front steps and adding a concrete pathway from our driveway to our rear door. In just a couple of weeks from the initial phone call, both projects were completed.
Eric does quality work and his prices are reasonable. He's is a real professional. We would not hesitate to call him again. We definitely would recommend him to anyone looking for a good general contractor.
Bob and Kathi Haine"
"My experience with Eric Townsend Construction Company has been very good. I would not hesitate to call them again if I needed a construction company in the future. Pros: Will do jobs big and small, pleasant and friendly, good work ethic, years of experience and local. Cons? Can't think of any:)
Karin Sinclair "
"We've hired Eric Townsend Construction on a couple of occasions and plan to again in the future. It is rare to find such craftsmanship today. Even the smallest of jobs is taken with the same concern for detail as they would replacing your deck. I would not hesitate in the least to recommend them. Detailed, tidy, prompt, reasonable are just a few words that come to mind.
"Eric Townsend and his crew were great to work with and we are very satisfied with the work they did remodeling a room in our house. Eric and Sean were great about letting us know what was going on with the project and they worked hard to finish the job on time. We will be hiring them again to work on our house and I would recommend them to anyone in the area.
"Eric Townsend Construction Company has been working with our family for over 25 years in the Idyllwild area. Eric is the best at troubleshooting structural problems and resolving them at a fair and competitive price. I trust in Townsend Construction for my additions, decks, kitchen and bath remodel projects, garage and foundation work. Eric keeps you informed, returns all calls and works out quality solutions to provide good customer service. Thanks Eric for all the help on our family home and we look forward to a continued working relationship on future home improvements.
"To Whom it May Concern:
This letter is in regard to the work we recently contracted with Eric Townsend Construction in Idyllwild, to build a room addition onto our cabin in Pine Cove.
From the very start of the bidding process we have found Mr. Townsend to be highly professional as well as personable in our business dealings. He has responded promptly with clear and positive communications to any question or request we have put to him, and has kept us fully informed at each stage of the job. We found his written contract to be competitive, fair, and well balanced with respect to contractor and customer responsibility. He has stood behind his word, written and verbal, in every instance. The project has moved forward with remarkable efficiency and we have been thoroughly pleased with the tangible outcome of our investment.
We recommend Eric Townsend Construction absolutely to any homeowner or commercial property manager or owner and we will be happy to serve as a reference to individuals who wish to inquire.
Sincerely, Kate and Joe"
Thanks for putting the cabinet together. We showed our new room to a contractor friend who gasped at its beauty. He had seen the plans but was unable to bid, as he is based in Moreno Valley. He was amazed to hear that you had become like a member of the family â€“ he said thatâ€™s rare in the industry â€“ so many builders are not trustworthy and so many customers are ridden with suspicion.
With appreciation, Kate and Joe"
Thanks for all the work you did for us, we are very pleased with the result. Everyone who has seen it thinks it looks great. If you ever need a reference for that kind of work I would be happy to give one.
"Eric and all,
Thank you for your good work. We and all our friends think it is super.
Buck and Johanna"
"Dear Mr. Townsend,
We are very pleased by the work you have done with the deck and the placement of a foundation under the cabin. You are a very good craftsman. We are fortunate to have you do the work.
Thank you, Guy"
This is a letter of appreciation for work you recently completed at our home in Idyllwild. We are very pleased with the built-in TV cabinet/bookcase and the custom shelving in the hall and bedroom closets. We also appreciate your completion and installation of the work within the time-frame agreed upon at our initial meeting, as well as your extra time and effort to insure that the placement of the TV cabinet was to our satisfaction.
We further appreciate your honest assessment of the condition of our roof, indicating that only half of the roof needed to be replaced due to weathering and exposure, and your immediate attention to, and completion of that job.
We will gladly recommend your company to friends and other interested parties, based upon your workmanship, patience, honesty and integrity â€“ qualities which seem to be increasingly rare in todayâ€™s society.
Sincerely, Darryl and Alice"
"Thanks a bunch for building such a beautiful deck! What more can we say?
Fred and Debbie"
"Just a note to say â€œthank you!â€ The deck repair and new stairs are such an improvement, it makes it so much easier. A good job, well done.
I want you to know how much I appreciate the great job you did on the double pane windows, stair rail and back door. Itâ€™s obvious why youâ€™ve been in business for so long. Thank you, thank you, thank you!
Gee, I just totaled everything up â€“ how did you make such an accurate estimate?? I guess itâ€™s just like the work you doâ€¦excellent.
Iâ€™m very pleased with everything and have recommended you to two friends in the Pine Cove area. Also I would like to start the deck sometime in Sept.